The Friction Files.
Every delay in field services is felt at both ends: the engineer waiting to be paid, and the business that can't approve what it can't prove. Real moments, told without names.
Every delay is felt at both ends.
The engineer who did the work and the business that has to stand behind it are rarely on opposite sides. They are stuck at two ends of the same gap: a record that should have been kept with the job and wasn't. Nobody is the villain. The process is.
Each file is mapped to the five costs of unproven work and to the stage of the job where the friction starts.
- “I did the job. When do I get paid?”
Costs them: Waiting, chasing and carrying the cost of finished work.
- “I can't approve what I can't see.”
Costs them: Chases it can't clear, and a customer it can't answer.
Where the friction happens.
Four stages of every field job, each matched to the step in FortyFive that takes the friction out.
- 01 · Define and offer
Before the job
Unclear scope, missing access details, prerequisites nobody checked and rules that live in a document instead of the workflow.
Cases from this stage are coming soon. - 02 · Deliver
On site
Instructions that change on the call, evidence captured wherever the engineer happens to put it, and changes nobody approved at the time.
Cases from this stage are coming soon. - 03 · Manage and accept
After the job
Completion that cannot be proven, acceptance that waits for a reply and questions that arrive weeks later with nobody able to answer them.
- 04 · Invoice
The money
Invoices rebuilt from fragments, expenses argued after the fact and payments waiting on a decision while someone carries the cost.
Cases from this stage are coming soon.
The five costs, across the job.
Each dot is a case. The empty ones are where we are still looking.
| Cost | Before the job | On site | After the job | The money |
|---|---|---|---|---|
| 01The revisit that could have been avoided | 01 | |||
| 02The rework nobody can attribute | 01 | |||
| 03The invoice that has to be reconstructed | 01 | |||
| 04The payment waiting for a decision | ||||
| 05The cost of carrying the gap |
01 A published case Still to come
Less friction. More flow.
If a job of yours has turned into a dispute, a revisit or an invoice nobody can explain, we would like to hear about it. We remove names, numbers and anything that could identify anyone before a word is written.
See how FortyFive keeps the proof with the work.
Book a 30-minute walkthrough and bring a job you have delivered recently.
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